Accessibility, communication and response time

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Response time to inqury

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Entireness of recieved offer

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Flexibility

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Best Competitor/Supplier for the same product

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Pricing according to open market

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Overall Impression of SKAZA Sales team

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Accessibility, communication and response time

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Technical Knowledge and Competence in R&D team

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Technology proposals to received documentation

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Adaptation of Special Customer Demands

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Lead time of prototypes / samples

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On time delivery of PPAP

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Overall Impression of SKAZA R&D team

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Accessibility, communication and response time

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On time delivery

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Entireness of documents and shipment

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Flexibility to agreed changes in quantities

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Notifications in advance to customer for any deviations

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Overall Impression of SKAZA logistics team

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Accessibility, communication and response time

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Quality System Understanding

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Product Quality

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Analysis and 8D Argumentation

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On time Handling of Complaints and Warranty Issues

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Overall Impression of SKAZA QM team

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Critique, suggestions, improvements