Customer Satisfaction

Dear valued customer,

Customer Satisfaction is one of the main goals of Skaza. To be up to your expectations and wishes, we would appreciate your answers to our questionnaire about your experience with our company. Only by that we are able to understand which fields of cooperation would need to be improved.
With only a few minutes of your time, you will support proactively our efforts to improve our products and processes in a customer-oriented manner.

Please choose your opinion according to your rating.

How satisfied are you with our performance?

Benchmarking

How are we against our competitors?

Excellent
+ +

Good
+

Poor
-

Very poor
--

Better
+

Same
+

Worse
-

Inquiry stage | Project management | Preseries

Sales

Accessibility, communication and response time

Response time to inqury

Entireness of recieved offer

Flexibility

Best Competitor/Supplier for the same product

Pricing according to open market

Overall Impression of SKAZA Sales team

Research, Development, Technology, Quality

Accessibility, communication and response time

Technical Knowledge and Competence in R&D team

Technology proposals to received documentation

Adaptation of Special Customer Demands

Lead time of prototypes / samples

On time delivery of PPAP

Overall Impression of SKAZA R&D team

Logistics | Disposition | Series deliveries

Disposition, Logistics

Accessibility, communication and response time

On time delivery

Entireness of documents and shipment

Flexibility to agreed changes in quantities

Notifications in advance to customer for any deviations

Overall Impression of SKAZA logistics team

Quality

Accessibility, communication and response time

Quality System Understanding

Product Quality

Analysis and 8D Argumentation

On time Handling of Complaints and Warranty Issues

Overall Impression of SKAZA QM team

Critique, suggestions, improvements