Customer Satisfaction | Plastika Skaza d.o.o.
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EN
    Dear valued customer,
    Customer Satisfaction is one of the main goals of Skaza. To be up to your expectations and wishes, we would appreciate your answers to our questionnaire about your experience with our company. Only by that we are able to understand which fields of cooperation would need to be improved.
    With only a few minutes of your time, you will support proactively our efforts to improve our products and processes in a customer-oriented manner.

    Please choose your opinion according to your rating.

    Customer satisfaction
    How satisfied are you with our performance?
    Benchmarking
    How are we against our competitors?

    Excellent
    + +

    Good
    +

    Poor
    -

    Very poor
    --

    Better
    +

    Same
    +

    Worse
    -

    Inquiry stage | Project management | Preseries
    Sales

    Accessibility, communication and response time


    Response time to inqury


    Entireness of recieved offer


    Flexibility


    Best Competitor/Supplier for the same product


    Pricing according to open market


    Overall Impression of SKAZA Sales team


    Research, Development, Technology, Quality

    Accessibility, communication and response time


    Technical Knowledge and Competence in R&D team


    Technology proposals to received documentation


    Adaptation of Special Customer Demands


    Lead time of prototypes / samples


    On time delivery of PPAP


    Overall Impression of SKAZA R&D team

    Logistics | Disposition | Series deliveries
    Disposition, Logistics

    Accessibility, communication and response time


    On time delivery


    Entireness of documents and shipment


    Flexibility to agreed changes in quantities


    Notifications in advance to customer for any deviations


    Overall Impression of SKAZA logistics team


    Quality

    Accessibility, communication and response time


    Quality System Understanding


    Product Quality


    Analysis and 8D Argumentation


    On time Handling of Complaints and Warranty Issues


    Overall Impression of SKAZA QM team


    Critique, suggestions, improvements