General Terms and Conditions | Plastika Skaza d.o.o.


    These General Terms and Conditions (hereinafter “Terms and Conditions”) lay down the terms and conditions for purchasing and selling goods and services at the Skaza web shop, which is owned by the company Plastika Skaza d. o. o. (hereinafter “Web shop”).
    • Identity: Plastika Skaza d.o.o.
    • Legal representative: Igor Skaza, Director; Tanja Skaza, Procurator
    • Business address: Selo 20a, 3320 Velenje, Slovenia, EU
    • Registration No.: 2187809000
    • VAT ID No.: SI51207915
    • VAT payer: YES
    • IBAN: SI56 0317 6100 0355 630 (SKB d.d.)
    • Established on: 15 February 2006
    • Registration body: District Court of Celje, Slovenia
    • Email:
    • Website:
    • Facebook:
    • Instagram: Skaza_exceeding_expectations


    The Web shop operates in line with the Consumer Protection Act (ZVPot), Code of Obligations (OZ) and Electronic Commerce Market Act (ZEPT). Any issues not specified in the Terms and Conditions shall automatically be governed by legal provisions.

    3. PRICES

    The prices of products in the Web shop are expressed in euro currency (€), are valid at the moment an order is placed and have no predetermined validity. The prices include VAT. The prices of products do not include postal charges and the cost of order processing. The sale and purchase contract between the provider and buyer is made at the moment the buyer receives an email confirming the acceptance of an order. As of that moment, all prices and other terms and conditions are fixed and apply to the provider and buyer.


    The Web shop enables 4 payment methods:
    a) PayPal
    Payment is made with an active PayPal user account or by entering credit card data at the PayPal website, to where you are redirected by our system. PayPal also provides the service if one has no user account.
    b) Braintree (payment cards)
    Payment is made by entering payment card data. It supports all popular payment cards.
    c) Cash-In-Advance
    In cash-in-advance by wire transfer, the buyer is sent a pro-forma invoice with detailed payment instructions to the email address entered upon order confirmation. Products will be sent after the pro-forma invoice is paid within the agreed period (see section “Delivery Period”).
    d) Cash On Delivery (only Slovenia)
    Cash on delivery is payment by cash upon the collection of a package. In such cases, the buyer hands over cash to the courier of the delivery service contracted by our company for package delivery and the delivery service will effect the payment on behalf of the buyer. The delivery service may also charge a payment fee.


    The Webshop sells and delivers products in the territory of the Republic of Slovenia and abroad. Delivery costs depend on the weight of an order and are indicated during the purchase procedure. The prices below apply only to the standard (the most frequent) weight of packages.
    Price ranges:
    • €3.49
    Postage is free of charge for all orders exceeding €50.
    The cost of delivery to a foreign country is charged according to the delivery service price list. The buyer shall also cover any duty or charge in countries outside Slovenia. Postage is free of charge for all orders exceeding €100.


    The placement of orders over the Internet is possible 24 hours a day, 365 days a year. The buyer selects and orders products that are classified in individual sales categories. Orders are accepted in two ways:
    a) Web shop
    b) Email or Facebook message
    All orders are to contain the name and surname of the addressee, their address, contact number and email. Furthermore, an order is to contain the exact name of an item and other necessary product specifications, such as colour, size, amount, etc.

    After each order is placed, the buyer shall receive an email confirming that the order has been accepted. The email shall contain all data about the purchase made by the buyer. Accepted orders shall be considered as irrevocable.

    Web shop orders will be considered a priority.


    The Web shop provides for the sale and delivery on the territory of the Republic of Slovenia and abroad. Products in stock shall be sent EVERY WORKING DAY (except in cases of sick leave or unforeseen events). Delivery for the Web shop is provided by the company GLS d.o.o. and Pošta Slovenija d.o.o.; however, we reserve the right to select another delivery service if that increases the efficiency of delivery.

    An item may be collected solely through a delivery service. The delivery and return of goods shall be paid by the buyer. The delivery price list is indicated during the placement of an order and in the “Postal Charges” section. All consignments will be sent by registered mail and can be traced with a code that you receive together with confirmation of a dispatched consignment.


    The delivery period for products in stock shall ordinarily be 2 to 5 days following the placement of an order. If the delivery period is exceptionally extended, you will be notified thereof within the next 48 hours. The delivery period for products not in stock shall be longer, i.e. up to 14 days.


    The Buyer shall have the right to notify the Web shop of their withdrawal from an order or contract within fifteen (15) days of accepting the goods without having to indicate the reason for their decision. Withdrawal from an order/contract is to be sent in writing to the business address indicated in the Basic Information section or by email to . The direct cost of the return of goods shall be the only cost for the buyer in relation to the withdrawal from the contract.


    The Web shop reserves the right to reject an order that it cannot execute under the mentioned terms and conditions and with the information at its disposal. If the buyer has already settled the entire purchase consideration in advance based on a pro-forma invoice, the purchase consideration, including delivery costs, shall be reimbursed the next day.


    By entering data on the website or by placing an order, the buyer permits the processing of personal data. The Web shop uses and stores the data obtained pursuant to the applicable legislation.

    Personal data is collected solely for the purposes of processing an order and for the internal purposes of the Web shop, for the purposes of executing the payment of an order, for statistical purposes, sending quotations, customer segmentation, customer behaviour processing, sending advertising materials and quotations, etc.

    The Webshop undertakes to protect all personal data. The data collected will in no case be disclosed to third or unauthorised parties. Data protection shall also be the responsibility of the buyer, who is to ensure the safety of their user name and password.


    A complaint may be sent in writing to the business address indicated in the Basic Information section or by email to . Your complaints will be answered in the shortest possible time, but no later than within 30 days of their receipt.

    Any disputes shall be resolved amicably. Failing this, disputes shall be resolved before the competent court of Velenje. The applicable law shall be the law of the Republic of Slovenia.


    The Web shop and all data in it, such as text, pictures of products, graphic and video elements, are protected by the Copyright and Related Rights Act and cannot be reproduced or used without prior written consent. The Skaza brand and logo are the property of the company Plastika Skaza d.o.o.

    The Web shop reserves the right to amend the Terms and Conditions at any time without prior notice.
    Last amendment: 20 November 2017.